Privacy policy

Last updated: 18 October 2026

This policy explains how Bizz Assist, a service of Triton Networking Technology (Pty) Ltd, Gaborone, Botswana (“we”, “us”), collects and uses personal information through bizz.co.bw and the AI assistants we run for our clients. We process personal data in line with Botswana’s Data Protection Act, 2024. Triton Networking Technology (Pty) Ltd is registered in Botswana under number BW00000187934.

1. Information we collect

  • When you contact us: your name, business name, phone/WhatsApp number, email address, website and anything you write in our forms or chats.
  • When you use our website: basic technical data such as pages visited, device and browser type, collected through cookies and Google Analytics.
  • When you chat with an assistant we run for a client: your messages, name and phone number, and any details you choose to share (for example, booking information).

2. How we use it

  • To reply to enquiries and arrange demos.
  • To provide, run and improve our clients’ assistants.
  • To send you information you’ve asked for. We only send marketing messages if you’ve agreed, and you can opt out at any time.
  • To keep our services secure and meet legal obligations.

3. Our clients’ customers

When we run an assistant for a business, that business decides how its customers’ information is used, and we process it on their behalf and only on their instructions. Questions about a specific business’s use of your data should go to that business first; we’ll help them respond.

4. Who we share it with

We use trusted service providers to run our services, including Meta (WhatsApp, Facebook and Instagram messaging), our AI model provider (Anthropic, in the United States), Google (analytics and email) and our hosting infrastructure. Some of these providers process data outside Botswana; where they do, we only transfer it as Part XIV of the Data Protection Act allows, for example under the provider’s contractual data protection terms or where the transfer is needed to provide the service you asked for. We never sell personal information.

5. How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and for up to 24 months afterwards. Invoices and accounting records are kept for 8 years, as Botswana tax law requires. Chat records for client assistants are kept for as long as the client’s service is active, unless the client asks us to delete them sooner, and are deleted or returned when the service ends.

6. Your rights

You can ask to see the personal information we hold about you, to correct it, to delete it, or to object to how we use it. Contact us at info@bizz.co.bw and we’ll respond within one month. You can also ask us to restrict how we use your data or to give you a copy in a portable format, and you can withdraw consent or object to marketing at any time, free of charge. Our assistants do not make decisions about you that have legal or similarly significant effects. You also have the right to complain to Botswana’s Information and Data Protection Commission.

7. Deleting your data (including WhatsApp chats)

You can ask us to delete the information we hold about you at any time, including chats with Bizz Assist or an assistant we run on WhatsApp, Facebook Messenger, Instagram or a website. To do this:

  1. Email info@bizz.co.bw with the subject “Delete my data”, or send us the same request on WhatsApp.
  2. Include the phone number or email address you used, so we can find your records.
  3. We’ll confirm by email or WhatsApp once your chat records and contact details are deleted, normally within 30 days.

If your request is about an assistant we run for another business, we’ll pass it to that business and help them complete it. Deleting your data from our systems doesn’t delete messages already on your own phone.

8. Security

We protect information with access controls, encryption in transit and secure hosting. No system is completely secure, but we work to keep your information safe and will act promptly if a problem occurs. If a breach is likely to put your rights at risk, we notify the Information and Data Protection Commission, where feasible within 72 hours, and tell you directly if the risk to you is high.

9. Contact

Bizz Assist / Triton Networking Technology (Pty) Ltd
Gaborone, Botswana
Email: info@bizz.co.bw