Terms of service

Last updated: 18 October 2026

These terms apply to services provided by Bizz Assist, a service of Triton Networking Technology (Pty) Ltd, Gaborone, Botswana (“we”, “us”), to the business that signs up (“you”). Your signed quote or order form sets out your plan, prices and any special terms, and takes priority over these terms where they differ.

1. Our services

We set up, host and maintain AI assistants that answer your customers on channels such as WhatsApp, your website and social media, together with related services like reminders, training and integrations, as described in your plan.

2. Fees and payment

  • Setup fees are payable before work starts. Monthly fees are billed monthly in advance; annual plans are billed upfront for 12 months.
  • Prices are in Pula as quoted. Usage beyond your plan (for example extra AI replies or broadcast messages) is billed at the rates in your plan or quote.
  • We may suspend the service if an invoice is more than 14 days overdue, after giving you notice.
  • We give at least 30 days’ notice of any price change.

3. Term and cancellation

  • Monthly plans continue until cancelled with 30 days’ written notice.
  • Annual plans run for 12 months and are not refundable for unused months, unless we fail to provide the service.
  • Setup fees are not refundable once setup work has started.
  • When the service ends, we return or delete your data on request, as set out in our Privacy Policy.

4. Your responsibilities

  • Give us accurate, up-to-date information about your business, prices and policies, and tell us when anything changes.
  • Use the service lawfully and follow WhatsApp’s and Meta’s business policies, including only sending promotional messages to customers who have agreed to receive them.
  • Keep your staff logins secure and tell us promptly about any unauthorised access.
  • Make sure you are entitled to share any customer information you give us.

5. AI assistants and their limits

AI assistants answer from the information you provide, but they can occasionally make mistakes. They do not give medical, legal or financial advice, and questions of that kind are handed to your staff. You remain responsible for decisions made in your business and for reviewing important communications. We will correct errors in your assistant’s answers promptly when told about them.

6. Third-party platforms

WhatsApp, Facebook, Instagram, AI model providers and hosting services are run by third parties. Their availability, rules and charges can change. We will tell you about changes that affect your service and help you adapt, but we are not responsible for outages, policy decisions or account restrictions imposed by those providers.

7. Data protection

We process your customers’ personal information on your behalf and only on your instructions, in line with Botswana’s Data Protection Act and our Privacy Policy.

8. Intellectual property

You own your business content and your customers’ data. We own our software, templates and know-how. You may use the assistant we set up for you while your service is active.

9. Liability

We provide the service with reasonable skill and care. To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits), and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

10. Founding client offer

Where a founding client discount applies, it reduces the setup fee only and is offered in exchange for feedback and permission to publish a short case study about your results. We will agree the case study wording with you before publishing.

11. Changes and governing law

We may update these terms and will give you at least 30 days’ notice of material changes. These terms are governed by the laws of Botswana.

12. Contact

Bizz Assist / Triton Networking Technology (Pty) Ltd
Gaborone, Botswana
Email: info@bizz.co.bw